Terms and Conditions

1. Introduction

Welcome to Metrivo. These Terms and Conditions govern your access to and use of Metrivo, a platform operated by [Legal company name] (“we”, “us”, or “our”). By creating an account, connecting tracking scripts, or accessing our services, you agree to be bound by these terms.

2. Who Can Use Metrivo

You must be at least 18 years old or the legal age of majority in your jurisdiction to create an account. By using Metrivo, you represent and warrant that you possess the legal authority to enter into a binding contract and that your usage does not violate any local laws.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials, including API keys and webhook secrets. You are fully responsible for all activities, data ingestion, and configurations that occur under your account. Metrivo is not liable for any losses caused by unauthorized access to your account.

4. Acceptable Use

You agree not to use Metrivo to:

• Violate any applicable laws, regulations, or third-party rights.
• Transmit malicious code, viruses, or run denial-of-service attacks.
• Injest fraudulent transaction records or spam event metrics.
• Attempt to bypass access controls or reverse-engineer the tracking engine.

5. Analytics and Tracking Usage

Metrivo tracking scripts run client-side on your website. You must configure and deploy our tracking scripts in compliance with your site visitors' preferences, privacy regulations (such as GDPR, CCPA, or ePrivacy), and respect browser signals like Do Not Track (DNT) which our script handles natively.

6. Customer Data and Privacy

We process customer data as outlined in our security and privacy documentation. We implement industry standards, such as cryptographic SHA-256 email hashing, to protect personal identities. You retain ownership of all data you upload or collect; however, you grant us the necessary license to process this data to provide and improve the service.

7. Payments and Subscriptions

By selecting a paid plan (Starter, Growth, or Business), you agree to pay the fees associated with that plan. Billing, subscriptions, and related policies are described on the relevant policy pages. All charges are processed via our authorized payment providers or billing systems.

8. Cancellation

You may cancel your subscription at any time through the billing portal in your settings. Upon cancellation, your subscription will remain active until the end of your current billing period, after which access to paid features will cease.

9. Third-Party Services

Metrivo integrates with third-party payment processors (such as Stripe, Razorpay, and Dodo Payments) and OAuth services (such as Google Search Console). We do not control, and are not liable for, the availability, policies, or practices of any third-party services.

10. AI-Generated Insights Disclaimer

Our Revenue Leak Agent and insights engine use automated analysis models to flag potential drops or missing configurations. These suggestions represent analytical estimates based on collected events and are not financial, legal, or business advice. You should verify findings manually before acting.

11. No Guaranteed Revenue Outcomes

Metrivo provides analytics tools to help you identify conversions and drop-offs. We make no promises, representations, or warranties that using Metrivo will increase your revenue, prevent losses, or solve billing discrepancies.

12. Service Availability

We strive to maintain continuous service availability. However, service may be temporarily interrupted due to maintenance, system upgrades, or issues outside of our control. Metrivo is provided on an "as is" and "as available" basis.

13. Limitation of Liability

To the maximum extent permitted by law, [Legal company name] and its directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use or inability to use Metrivo.

14. Termination

We reserve the right to suspend or terminate your account and access to Metrivo at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users or our business interests.

15. Changes to Terms

We may revise these Terms and Conditions from time to time. The most current version will always be posted on this page. By continuing to use Metrivo after revisions become effective, you agree to be bound by the updated terms.