Refund Policy
At Metrivo, we want you to be fully satisfied with our revenue leak detection platform. Below is our policy outlining our refund terms, conditions, and process.
Overview
Metrivo operates under [Legal company name]. We build analytics and payment attribution tools to help founders trace revenue leaks. This Refund Policy describes the refund terms and conditions applicable to your use of Metrivo.
Our 7-Day Refund Promise
“We offer a 7-day no-questions-asked refund for first-time purchases. If Metrivo is not the right fit for you, contact us within 7 days of your purchase and we’ll review and process your refund request.”
7-Day Refund Window
Your refund eligibility window begins exactly at the date and timestamp of your initial transaction. Requests must be received by our support team before the end of the 7th calendar day following that transaction.
Who is Eligible
This policy applies to first-time individual purchases and subscription cycles. It is designed to allow founders to test the platform on their live traffic and verify webhook connections with confidence.
What is Not Eligible
To prevent bad-faith behavior and protect the integrity of the Metrivo platform, we enforce reasonable abuse protections:
“This policy does not apply to repeated refund abuse, chargebacks, custom enterprise agreements, accounts that violate our Terms and Conditions, or usage that involves prohibited activity.”
How to Request a Refund
To submit a request, contact us via email at [Support email] from the email address associated with your Metrivo account. Please include your workspace name and the transaction ID.
Processing Time
We review and respond to all refund requests within 3 to 5 business days. Once approved, refunds are initiated back to the original method of payment. The timing for funds to settle depends on your bank or payment processor.
Subscription Cancellation
You may cancel your Metrivo subscription at any time through your dashboard settings. Cancellation stops future automatic renewal charges, but does not trigger a refund for previous payments unless requested within the 7-day refund window.
Chargebacks
Initiating a chargeback or payment dispute with your bank prior to contacting our support team will invalidate refund eligibility. We encourage you to reach out directly so we can resolve any billing questions immediately.
Contact
For any questions, issues, or requests concerning this Refund Policy, please email our support team:
Support Email: [Support email]
Company Entity: [Legal company name]
Address: [Registered address]